COO of Floor & Decor Design Centers hires MasterWorks as their Remodel Contractor.
This letter is long overdue, but in a sense our sentiments are more powerful, as it has been almost a year since MasterWorks completed the renovation of all three floors of our home. We are still pleased with both the quality of the work and the relationship we developed with you and your company during the project.
We have recommended to many of our friends that they use MasterWorks to do major renovation projects for several reasons. Simply put, they are:
- A listening, customer focused attitude
- High quality workmanship
- Reasonable pricing
- Polite and dependable workers and subcontractors
- Follow-through on every aspect>
- Standing behind the work, after the project completes
Everyone knows there are bound to be difficulties and problems along the way in a construction job. We were never concerned when our project hit a rough spot as we always knew that MasterWorks would do whatever it took to make it right and keep us happy. This is the most important quality your company embodies, and the reason we will continue to recommend MasterWorks.
Congratulations on your continued success.
Chris and Terry Clontz
P.S. Please feel free to use us as a reference at any time.
First of all, thank you for a job well done.
Our recent kitchen and laundry room renovation was completed with the quality we had envisioned at the beginning. It was a timely undertaking and we would gladly recommend you and your company to others.
As you know, we had high expectations for the project. We wanted a professional, "high-end" product and feel that's what we received. Our new kitchen, including new laundry room and terrace level kitchen have exceeded our expectations.
Jim and Susan Travers
We are enjoying our new rooms so much
and I just wanted to write you a note (long overdue) to let you, MasterWorks and your team, know just how much we appreciate all the time and effort it took to bring our job to completion.
From the beginning, you appreciated the vision we had for the space we wanted to add. You helped us find an architectural designer who was familiar with our neighborhood, handled the whole permit process, and really tried to make the experience "endurable". Not only did the new space turn out wonderfully well, but also we appreciate the way you tackled the "add-ons" and problems (and there were plenty of those) that were discovered along the way.
We enjoy our new room every day and sometimes can hardly believe that it took us so long to decide to do the addition. For me, the new storage areas, laundry and office are a joy. The entertainment center that was built in your shop is beautiful and just perfect for the room.
I also want to let you know that we also appreciate the fact that MasterWorks have come back to work out little things that have cropped up since the job was completed. Having someone who is that committed to satisfying the customer is very important and rare these days.
So, kudos to MasterWorks and whole team for the wonderful improvement that has been made to our home.
I wanted to thank you for the work that your firm,
MasterWorks, did at our house in Country Club of the South. After years of living with a kitchen that really needed an upgrade, we now have one that is the centerpiece of our lifestyle and our home in terms of both beauty and functionality, and I am sure it will carry us through for at least the next ten years.
The kitchen cabinets are absolutely beautiful and the workmanship exceeded all our expectations. Your employees were a pleasure to work with and were very helpful at minimizing the disruption in our home while the transition was taking place. I know that you were able to take pictures of the entire kitchen and I hope your potential new clients will have the opportunity to see how you transformed this area of our house. We would certainly recommend MasterWorks for a job well done.
If there is ever anything we can do to assist you, please let us know.
MasterWorks recently completed a major remodeling project in my home.
The project included new kitchen cabinetry with granite countertops and all stainless steel appliances, new cabinetry in the great room, new cabinetry with granite countertops in one bathroom, retiling two bathrooms and the foyer, changing one bathroom from bathtub to walk-in shower, repainting the entire house inside and outside, replacing the carpet, refinishing all hardwood floors, and replacing the marble fireplace with granite. The scope of this work seemed incomprehensible and I was hesitant just thinking about it. With reassurances that MasterWorks would take great care to minimize the impact on my family, my husband and I decided to "go for it."
It was definitely a stressful time to have every part of you home invaded by new faces and activities. But every one of the subcontractors was respectful of our home and pleasant to be around. After a while they became like part of the family, coming and going, getting their respective jobs completed. When problems arose, I always felt I had allies working toward a solution.
In retrospect, it was a relatively short period of chaos in our normally tranquil lives, considering the scope of the work done. Now, I look around my beautiful home and I'm happy we did the project. The results are surely worth the effort and MasterWorks must certainly be commended.
Ask me if I would do it again and I'll tell you that I would, but only with MasterWorks helping us realize our dream.
Karen H. Duncan
Joe and I, and our entire family, want to thank you for the terrific job!
you did transforming our kitchen! Your ideas were so creative and your ability to take those ideas and bring them to life is really amazing. Every time I walk into my kitchen I feel like I'm in a showplace, yet it is also such a warm, inviting area for our family, that I just can't believe it.
You know that when we started this project I was more than a little nervous about having the kitchen totally redone, particularly with two small children to keep fed and out of harm's way. But you guys were super - you worked around our schedule and were sensitive to the time we had to be inconvenienced. Your attention to minimizing our disruption and always keeping things so clean really reduced the stress level of the project. I can't say enough about how much you guys did to make sure that our project was not only a success, but a pleasure, too.
And my hutch and desk - they are the perfect finishing touches. I never dreamed I'd be able to have the custom furniture that so perfectly compliments our maple cabinets.
There is no doubt in my mind that you provide the best craftsmanship, creativity, and customer care around. It all added up to true value and really great experience.
Thanks again to you, and the rest of your team.
Linda and Joe Zuccari
Just a quick note to tell you how thrilled I am with MasterWorks.
Everything has come together so beautifully, and as you promised, it has been a pleasure! You and your team are so professional and you've made the whole process so easy. With my busy schedule I don't have time or patience for delays, mistakes or mess. Your guys were always on time, the quality of work is great, and they paid special attention to keeping things neat.
Dr. Marion Reynolds M.D.
I'm so pleased with the work your company did for me.
As you know, I was left with an awful situation from another contractor and was uncertain about hiring someone else to do the work at my house. You and your people proved to me that your reputation for quality and dependability is well deserved.
MasterWorks did exactly what you promised. I particularly appreciate the fact that your crew always got things done when they said they would. They kept the place clean and were very flexible to work around my busy schedule.
Thank you again. I can assure you that anytime someone asks my opinion about remodeling jobs, I tell them about MasterWorks!
Thank you for our new kitchen!
You guys did a great job and I can honestly say that it was a pleasure. Remodeling projects can be a bear and I know from friends that it's rare to have such a positive experience in a remodeling project, but you really delivered.
You did what you said you were going to do and you did it on time. You and your team always put in the extra effort to make sure we were satisfied and to ensure the entire project more than met our expectations.
I understand now from personal experience why you came so highly recommended and I promise that I'll be recommending you, too!
We are really glad we chose you for our remodeling project
and we'll be sure to tell all our friends to use you too. We know from past experiences that your level of professionalism is a rare thing and we appreciate that you could be counted on to do things right, to do them on time, and to work with us throughout the process so there were no surprises. Even when we decided to change some things, you helped us to manage the costs and made sure we understood how the changes would affect the schedule and budget.
We're very happy with our new master bath - with its multi-head shower and oversized travertine tile, the striking pillars and arches around the Jacuzzi and the beautiful cherry cabinets and new granite countertops - it all came together perfectly. And the other projects, including the new hardwoods in the dining room and the family room cabinet - all were done jus right and ON TIME.
You gave us a great new look, at a reasonable price, and all your guys were so nice to work with - we couldn't want anything more. Thanks MasterWorks. We'll certainly be using you again.
Jim and Sandy Wilkes
Patty and I are pleased with the way our remodeling project turned out
and want to let you and your future customers know it. Feel free to use this letter as well as the photography of the transformation in your marketing brochures and advertising.
Since this was our first major demolition / reconstruction, we decided to proceed slowly and thoroughly in all aspects prior to choosing a contractor. We talked to designers, architects, engineers, friends and neighbors. We looked at a variety of factors, but were concerned with quality, price and overall value. Specifically, the cabinets were of utmost importance from a component standpoint. Additionally, our confidence in you ability to deliver a satisfactory product within budget was paramount in our thinking.
After careful consideration and a fairly extensive bidding process with the final three contractors, your company won our business. We are happy with the results. The kitchen, family room, pantry and laundry are first rate and met our very high expectations. We have done a lot of entertaining since the completion in October and the new layout is perfect. Our friends, relatives, neighbors and business associates are amazed at the difference in the livability and functionality of the areas you worked on.
As we reflect on the project, we realize it was really, really big! The highlights as we saw them:
- Removing a structural wall and installing arches to open the kitchen to the family room and matching all with the style of the rest of the ground floor.
- Raising a previously sunken floor, and associated cabinetry and French doors to the exterior.
- Reconstructing the fireplace mantle and gas line.
- Enlarging and modernizing the laundry room
- Stone-work and pillars in the kitchen; tons of new cherry cabinetry and granite; reconfiguring the island to look like furniture; essentially the creation of a gourmet kitchen
- Wiring for surround sound, plumbing for two refrigerators and a dishwasher, ventilation for a commercial grade stove and ovens, and all the associated movement of lighting and electrical.
Your crews were clean and professional, resulting in little disruption to our daily lifestyle. They listened and reacted to our minor design changes. Most of all, the project went smoothly and completed ahead of the promised time. Many thanks for a job well done!
Tom and Patty Schodorf